At Monkieyz, we ensure timely delivery and transparent policies.

Shipping Policy

• Orders are processed within 3 working days
• Delivery takes 5–7 working days depending on location
• Delays may occur due to external courier issues

Return Policy

Personalized Products

Due to the nature of customization:

• Returns are not accepted once design is approved and printed
• Customers must review carefully before approval

Non-Personalized Products

Returns are accepted under conditions:

• Product must be unused and in original condition
• Return request must be raised within 3 days of delivery

Refund Deductions

• Forward shipping charges deducted
• Return shipping charges deducted
• Applicable even if order had free shipping

Damaged or Wrong Product

• Must report within 24 hours with photo/video proof
• Replacement or refund will be processed accordingly

Refund Policy

Refunds are processed only under:

• Wrong product delivered
• Damaged product received
• Order cancellation (before processing)

Refund Timeline:

• Initiated within 5–7 business days
• Credited to original payment method

Non-refundable:

• Personalized products after approval
• Shipping charges